Refund policy

We want you to love every WAPAS piece. Please read all the information below carefully before shopping, by doing so, you agree to these terms and conditions.

Cancellations

Please, be sure before placing your order. Customer cancellation requests are not guaranteed once an order has been placed. WAPAS may cancel an order if we detect suspected fraud; if an item is unavailable due to inventory or quality issues; if there is an error in pricing, product information, or availability; or if an order is subject to the purchasing restrictions described in our Terms of Service. If WAPAS cancels an order that has been paid for, we will issue a full refund to the original payment method and notify you using the contact information provided with the order.

Returns

Your happiness matters to us. If something isn't quite right, you have 15 days from the date of delivery to return or exchange your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unwashed, with all the original tags attached and in their original packaging.

We want your Wapas experience to be as beautiful and effortless as possible. If you have any questions about your return or exchange, we're always happy to help. You must contact us by email wapas305@gmail.com to start your return process, know the status of your return or exchange.

Non-returnable items:

• Gift cards.
• Underwear and swimsuits.
• Some health and personal care items.
• Sale items are final sale and are not eligible for returns, exchanges, or refunds.

To complete your return, we require a receipt or proof of purchase.

Please, do not send your purchase back to the manufacturer.

If a regular-priced item arrives defective or we sent you the wrong item, please contact us at wapas305@gmail.com with your order number and a description of the issue so we can review it.

Do not qualify for a return:

• If you don’t contact us previously to authorize your return.
• Any item that is not in original condition.
• Items with damaged or missing parts due to reasons not caused by our error.
  

Refunds 

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 3–10 business days, depending on your bank or payment provider.

Refunds apply to regular-priced items returned within the 15-day window that meet all return conditions. Sale items are final sale and are not eligible for refunds.

If you have a concern about your order, please contact us at wapas305@gmail.com so we can review it with  you. If you have already opened a dispute or chargeback with your bank or payment provider, it will be handled through their process, and our ability to assist you may be limited while it's under review.

Store credit (If applicable)

In cases where a return is approved but does not qualify for a refund to the original payment method — such as returns outside the standard refund criteria but accepted at WAPAS's discretion — store credit may be issued instead. Store credit has no expiration date and can be applied to any future purchase on our website.

If approved for store credit, we will email you a code with the credited amount to use at checkout.

Only regular-priced items may qualify for store credit.

Exchanges (if applicable)

Please, email us your name, order number, item you want to exchange and reason to exchange it, at wapas305@gmail.com to confirm your exchange process.

We only exchange or replace items if they are:

• Regular-priced items that arrive defective or damaged.
• If are full-priced items. (Sale items are final and do not qualify for exchanges)
• Within the 15 days exchange window. 
• Or, if you need to exchange an item for the same item in different size.

To exchange your product, you should mail to 301 Sunrise Dr, unit 2BW, Key Biscayne, Miami. FL 33149, United States.

In all approved exchanges, WAPAS pays the shipping cost in US to send the replacement item to you. We only exchange an item once per order.

Depending on where you live, or stock's reasons, the time it may take for your exchanged product to reach you, may vary.

Return Shipping

To return your product, you should mail your product to 301 Sunrise Dr, unit 2BW, Key Biscayne, Miami. FL 33149, United States.

For returns or size exchanges, the customer is responsible for purchasing and paying for the return shipping label. WAPAS pays for the return shipping label only when an exchange is needed because of an error made by WAPAS. We will provide instructions after you contact us at wapas305@gmail.com; please do not ship the item before contacting us.

For returns of items over $75, please use a trackable shipping service and keep your receipt and tracking number. If there is an issue while the package is in transit, contact the carrier and let us know at wapas305@gmail.com so we can review the situation with you.

Free Shipping Liability

WAPAS offers 3-10 business days free shipping on orders of $75 or more to the United States, Puerto Rico, 7-18 business days to Venezuela, and spending $90 or more to Panama. Dispatch may take longer if an item is unavailable or awaiting restock. Delivery time after dispatch depends on the destination and carrier.

Once your order ships, we will email you the tracking number. If the tracking shows a delay, loss, or damage in transit, please contact the carrier and email us at wapas305@gmail.com with your order number and tracking number so we can review the issue with you.

Please make sure your shipping address is correct when placing your order. If tracking shows the package as delivered but you have not received it, contact the carrier and email us at wapas305@gmail.com with your order number and tracking number so we can review the situation with you.

Lost Packages

If your package appears to be lost in transit, please contact the carrier to open a claim and email us at wapas305@gmail.com with your order number, tracking number, and claim details. WAPAS will review the carrier’s findings before deciding whether a replacement or refund is appropriate, subject to applicable consumer rights. We will keep you informed as we review the case.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Please read all the information carefully before shopping, by doing so, you agree to these terms and conditions.