Where are you located?
WAPAS is currently located at Prados del Este in Caracas, Venezuela, but our website is based in Miami Florida, 33137 and all the products that you buy in our website are shipped from Miami.
Do you ship outside of Florida?
Yes, we process and ship orders to everywhere in the United States, Canada and also worldwide. We offer to you free shipping if you order online to US, Guatemala and Venezuela. If you are in Panama you need to spend $90.00 or more to get free shipping.
How long will it take for my order to arrive?
Most orders are prepared for shipping within 15 business days after your place it. When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information. We ship most orders via UPS and USPS priority mail. Domestic U.S. Customers typically receive their purchases within 1-3 business days prior label created and International customers usually will receive their purchases within 15-20 business days.
Why was my order canceled?
There are several reasons for an order being canceled. We will contact you if your order cannot be fulfilled and provide you an explanation. Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.
What happens if my package is returned to WAPAS?
If your order is returned to us, you will be refunded the original purchase price, minus the original shipping fee. For international orders, if your package is returned to us, you will be refunded the purchase price minus the original shipping charge as well as the return shipping charge assessed by our carrier. You must include your printed order.
What is your return policy?
We accept returns and exchanges just fifthteen days (15) after you received the product, if the item is a final sale we do not accept exchanges or refunds. All products must be in originals conditions with tags and boxes, without any sing of use, we are firm on our return policy.
Do I have to pay sales tax?
If you are purchasing online from outside of Florida, you are not subject to sales tax. You pay the list price for the item, plus shipping. If you are an international customer, you may be subject to additional fees, such as customs and duties, when your item arrives in your country. These fees are typically determined by your country’s receiving agencies.
I couldn’t find an answer to my question. How should I contact WAPAS?
You have several ways to contact us. You can submit an inquiry thru our website’s contact form at
https://wapas.co/pages/contact-us
You may also send emails to wapas305@gmail.com
